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00:00:00:00 Final hours of our closing sale

Returns and Exchanges

Return & Cancellation Policy

We’re sorry to hear you’re not satisfied with your order! We want to make the return process as smooth as possible for you.

Return Policy

You can return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our warehouse is located in Asia, so be aware of potential shipping costs. The cost of return shipping is completely incurred by the customer. We recommend using a Track & Trace service for your return, as we cannot be held responsible for lost returns. Never send the return to the sender, we will send you the correct address after you have asked us to do so.

Follow these 3 simple steps to return your product:

Step 1: Contact Us
Email us at info@willow-harper.com with The following and we’ll guide you through the next steps:

Your order number:

The reason for your return:

Photo of the product in case of breakage:

First name + last name of the customer:

Address of the customer:

Step 2: Send Your Package
Once you’ve received instructions from us, return the items to the address we provide. Make sure to use a shipping method with a Track & Trace code. As the sender, you are responsible for the return, so we strongly recommend choosing a traceable shipping option.

Step 3: Receive Your Refund
Once we receive your return in good condition, we will process the refund to your bank account within 14 business days.

Cancellation Policy

We understand that you may occasionally reconsider a purchase. However, please note that all sales are final and orders cannot be canceled once placed. For returns, kindly refer to our return policy detailed above.

For any questions or assistance, contact us at info@willow-harper.com.

Important Notes:

To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
All returns are sent to our central warehouse in Asia at the customer’s expense.
In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
If you have any questions or need further assistance, feel free to contact us at info@willow-harper.com

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Shipping Policy
Returns and Exchanges
Privacy Policy

CUSTOMER SERVICE

Monday to Friday | 09:00 - 17:00

Weekends | 11:00 - 16:00

If you have any questions or need assistance, please contact us at the email address provided below:

info@willow-harper.com

Willow & Harper

✔ We have been offering our customers the best service for more than 30 years.

✔ We have many years of experience in the fashion industry.

✔ Fast and free shipping in Australia.

© 2025 Willow & Harper

Returns and Exchanges